New Care Team approach increases appointment openings

Robert Wilfahrt, MD, and Mary Kramer, CNP, work together as part of a Primary Care team in the Family Practice Department.

Robert Wilfahrt, MD, and Mary Kramer, CNP, work together as part of a care team in the Family Practice Department.

Winona Health implemented a new approach to care in the Family Practice and Internal Medicine departments called the Care Team Model that’s now paying off with additional appointment options.

“We’re pleased that several changes are paying off with direct benefits to patients,”

said Marti Bollman, Primary Care Services administrator. “Patients are now often able to get in to see a healthcare provider at the clinic the same day or within a shorter time. We’re encouraging people to call to see if an appointment is available before visiting the Urgent Care Clinic.”

“The Care Team Model combines the strengths and expertise of many healthcare providers to deliver the best possible care for our patients,” said Bollman. “Care teams include doctors, associate providers, nurses and other staff who work collaboratively, each using their experience and skills. This new approach is designed to maximize a busy doctor’s schedule and increase options for patients.”

 

(l-r): Traci Morken, CNP, Kathryn fire, CNP, Daniel Parker, MD, and Amanda Hansen, CNP, work together as a care team in the Internal Medicine Department.

(l-r): Traci Morken, CNP, Kathryn Frie, CNP, Daniel Parker, MD, and Amanda Hansen, CNP, work together as a care team in the Internal Medicine Department.

Robert Wilfahrt, MD, a Winona Health family physician, and Mary Kramer, a certified nurse practitioner, piloted the Care Team Model at Winona Health. “Mary has experience in women’s healthcare that I find helpful, and our approaches to other common medical problems mesh well.” said Dr. Wilfahrt. “If one of my patients requests an appointment and I’m booked, I know they will receive great care from Mary.”

Dr. Wilfahrt says that the Care Team Model has been working for his patients. “I am able to focus on my patients’ complex medical problems and they have additional support from associate providers. This results in more appointment options and more timely access to care.”

Bollman and E. Allen Beguin, MD, medical chief for Primary Care Services, are working with physicians, associate providers and staff to develop additional care teams in the Family Practice and in the Internal Medicine departments. The first Internal Medicine care team includes Daniel Parker, MD, Traci Morken, CNP, Kathryn Frie, CNP, and Amanda Hansen, CNP.

How the Care Team Model works:

  • The physician provider of your care team may ask you to schedule your next or a future appointment with an associate provider. You will have access to other healthcare professionals within your care team, such as nurse practitioners, physician assistants and nurses.
  • Your care team uses electronic medical records to securely organize your health information and share it appropriately with others involved in your care. Your primary provider will receive documentation about the nature of your problem so that he/she will always be up-to date on your care and treatment.

To schedule an appointment with a Primary Care provider at Winona Health, call 507.454.3680.

For more information about your local healthcare providers, visit winonahealth.org and click on Find a Provider.

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