{"id":156466,"date":"2024-08-02T13:49:13","date_gmt":"2024-08-02T18:49:13","guid":{"rendered":"https:\/\/www.winonahealth.org\/?page_id=156466"},"modified":"2025-05-23T13:57:48","modified_gmt":"2025-05-23T18:57:48","slug":"preguntas-frecuentes-sobre-salud-en-winona","status":"publish","type":"page","link":"https:\/\/www.winonahealth.org\/es\/patients-and-visitors\/patients\/my-winona-health\/my-winona-health-faqs\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1260px;margin-left: calc(-5% \/ 2 );margin-right: calc(-5% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.375%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:2.375%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:2.375%;--awb-spacing-left-medium:2.375%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:2.375%;--awb-spacing-left-small:2.375%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Haga clic en la pregunta apropiada a continuaci\u00f3n.<\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:20px;--awb-content-font-size:16px;--awb-icon-alignment:right;--awb-hover-color:var(--awb-color6);--awb-border-color:var(--awb-custom_color_7);--awb-background-color:var(--awb-color6);--awb-divider-color:var(--awb-custom_color_7);--awb-divider-hover-color:var(--awb-custom_color_7);--awb-icon-color:var(--awb-color3);--awb-title-color:var(--awb-color3);--awb-content-color:var(--awb-custom_color_6);--awb-icon-box-color:var(--awb-color3);--awb-toggle-hover-accent-color:var(--awb-color4);--awb-toggle-active-accent-color:var(--awb-color4);--awb-title-font-family:var(--awb-typography2-font-family);--awb-title-font-weight:var(--awb-typography2-font-weight);--awb-title-font-style:var(--awb-typography2-font-style);--awb-title-font-size:16px;--awb-title-letter-spacing:var(--awb-typography2-letter-spacing);--awb-title-line-height:1.6;--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordion-156466-1\"><div class=\"fusion-panel panel-default panel-17f3760e5b80d2e37 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color3);--awb-content-color:var(--awb-custom_color_6);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_17f3760e5b80d2e37\"><a aria-expanded=\"false\" aria-controls=\"17f3760e5b80d2e37\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-156466-1\" data-target=\"#17f3760e5b80d2e37\" href=\"#17f3760e5b80d2e37\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">\u00bfEs seguro My Winona Health?<\/span><\/a><\/h4><\/div><div id=\"17f3760e5b80d2e37\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_17f3760e5b80d2e37\"><div class=\"panel-body toggle-content fusion-clearfix\">S\u00ed. My Winona Health es una aplicaci\u00f3n de internet segura que cumple con los requisitos estatales y federales. Solo los usuarios registrados en su centro de salud pueden acceder.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-61b09ad3903f4a339 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color3);--awb-content-color:var(--awb-custom_color_6);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_61b09ad3903f4a339\"><a aria-expanded=\"false\" aria-controls=\"61b09ad3903f4a339\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-156466-1\" data-target=\"#61b09ad3903f4a339\" href=\"#61b09ad3903f4a339\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">\u00bfHabr\u00e1 alg\u00fan cargo por utilizar My Winona Health?<\/span><\/a><\/h4><\/div><div id=\"61b09ad3903f4a339\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_61b09ad3903f4a339\"><div class=\"panel-body toggle-content fusion-clearfix\">No. No hay ning\u00fan costo para usar My Winona Health.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-11e28c28dbc3a1302 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color3);--awb-content-color:var(--awb-custom_color_6);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_11e28c28dbc3a1302\"><a aria-expanded=\"false\" aria-controls=\"11e28c28dbc3a1302\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-156466-1\" data-target=\"#11e28c28dbc3a1302\" href=\"#11e28c28dbc3a1302\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">\u00bfNecesito tener una relaci\u00f3n establecida con Winona Health para usar My Winona Health?<\/span><\/a><\/h4><\/div><div id=\"11e28c28dbc3a1302\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_11e28c28dbc3a1302\"><div class=\"panel-body toggle-content fusion-clearfix\">S\u00ed, deber\u00e1 haber visitado Winona Health para una visita de atenci\u00f3n m\u00e9dica, tener una visita programada pr\u00f3ximamente o estar agregado al sistema de Winona Health llamando al 507.474.5678 para poder usar My Winona Health.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-d9d6d9c9bcf77fbaf fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color3);--awb-content-color:var(--awb-custom_color_6);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d9d6d9c9bcf77fbaf\"><a aria-expanded=\"false\" aria-controls=\"d9d6d9c9bcf77fbaf\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-156466-1\" data-target=\"#d9d6d9c9bcf77fbaf\" href=\"#d9d6d9c9bcf77fbaf\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">\u00bfPuedo acceder a la informaci\u00f3n m\u00e9dica de mi hijo a trav\u00e9s de My Winona Health?<\/span><\/a><\/h4><\/div><div id=\"d9d6d9c9bcf77fbaf\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_d9d6d9c9bcf77fbaf\"><div class=\"panel-body toggle-content fusion-clearfix\">S\u00ed. Los padres y tutores pueden registrar y crear cuentas para cada ni\u00f1o a trav\u00e9s de My Winona Health. Primero, cree una cuenta para el padre\/madre\/tutor y luego siga los pasos para registrar a cada ni\u00f1o menor de 18 a\u00f1os. Para ver la informaci\u00f3n de todos los miembros de la familia, <strong>debe utilizar la misma direcci\u00f3n de correo electr\u00f3nico<\/strong> al crear cada cuenta individual.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-7e97198a30f3de6ea fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color3);--awb-content-color:var(--awb-custom_color_6);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7e97198a30f3de6ea\"><a aria-expanded=\"false\" aria-controls=\"7e97198a30f3de6ea\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-156466-1\" data-target=\"#7e97198a30f3de6ea\" href=\"#7e97198a30f3de6ea\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">\u00bfPuedo acceder a la informaci\u00f3n m\u00e9dica de mi c\u00f3nyuge a trav\u00e9s de My Winona Health?<\/span><\/a><\/h4><\/div><div id=\"7e97198a30f3de6ea\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_7e97198a30f3de6ea\"><div class=\"panel-body toggle-content fusion-clearfix\">S\u00ed. Un c\u00f3nyuge puede autorizar a su pareja a acceder a su informaci\u00f3n m\u00e9dica firmando el Formulario de Autorizaci\u00f3n de Representante de Winona Health. Los formularios tambi\u00e9n est\u00e1n disponibles en cualquier mostrador de registro de Winona Health y pueden entregarse en cualquier mostrador de registro o enviarse por correo a: Winona Health, Attn: My Winona Health, 855 Mankato Ave. Winona, MN 55987. Para ver la informaci\u00f3n de todos los miembros de la familia, usted <strong>debe utilizar la misma direcci\u00f3n de correo electr\u00f3nico<\/strong> Al crear cada cuenta individual del portal, el c\u00f3nyuge autoriza a su pareja a acceder a su informaci\u00f3n m\u00e9dica a trav\u00e9s de My Winona Health, pero no a solicitarla por tel\u00e9fono. Para habilitar las solicitudes telef\u00f3nicas, el c\u00f3nyuge debe firmar el formulario de Autorizaci\u00f3n de Informaci\u00f3n M\u00e9dica de Winona Health.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c36e5fc1508fad093 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color3);--awb-content-color:var(--awb-custom_color_6);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c36e5fc1508fad093\"><a aria-expanded=\"false\" aria-controls=\"c36e5fc1508fad093\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-156466-1\" data-target=\"#c36e5fc1508fad093\" href=\"#c36e5fc1508fad093\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">\u00bfC\u00f3mo me inscribo en My Winona Health?<\/span><\/a><\/h4><\/div><div id=\"c36e5fc1508fad093\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_c36e5fc1508fad093\"><div class=\"panel-body toggle-content fusion-clearfix\">Hay tres formas de registrarse. Elige la opci\u00f3n que prefieras.\r\n<ol>\r\n \t<li>Inscr\u00edbase en www.winonahealth.org\/mywh. Debe tener 18 a\u00f1os o m\u00e1s. Necesitar\u00e1 el n\u00famero de cuenta de una factura reciente para crear un nombre de usuario y una contrase\u00f1a personales.<\/li>\r\n \t<li>Visite cualquier mostrador de registro de Winona Health y solicite ayuda para configurar su cuenta.<\/li>\r\n \t<li>Llame al 507.474.5678 durante el horario de atenci\u00f3n de la cl\u00ednica, o al n\u00famero gratuito: 1.866.708.0820 para configurar una nueva cuenta por tel\u00e9fono (puede requerir tiempo adicional).<\/li>\r\n<\/ol><\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-4584ad9b4cdcd4c8d fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color3);--awb-content-color:var(--awb-custom_color_6);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4584ad9b4cdcd4c8d\"><a aria-expanded=\"false\" aria-controls=\"4584ad9b4cdcd4c8d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-156466-1\" data-target=\"#4584ad9b4cdcd4c8d\" href=\"#4584ad9b4cdcd4c8d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">\u00bfA qui\u00e9n debo contactar si tengo problemas para iniciar sesi\u00f3n en mi cuenta?<\/span><\/a><\/h4><\/div><div id=\"4584ad9b4cdcd4c8d\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_4584ad9b4cdcd4c8d\"><div class=\"panel-body toggle-content fusion-clearfix\">Si ya tiene una cuenta y est\u00e1 experimentando dificultades t\u00e9cnicas, llame a nuestro n\u00famero de soporte en cualquier momento: <strong>1.877.621.8014<\/strong>.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-2c03cd664e6f18818 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color3);--awb-content-color:var(--awb-custom_color_6);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2c03cd664e6f18818\"><a aria-expanded=\"false\" aria-controls=\"2c03cd664e6f18818\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-156466-1\" data-target=\"#2c03cd664e6f18818\" href=\"#2c03cd664e6f18818\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">\u00bfQu\u00e9 pasa si olvido mi contrase\u00f1a?<\/span><\/a><\/h4><\/div><div id=\"2c03cd664e6f18818\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_2c03cd664e6f18818\"><div class=\"panel-body toggle-content fusion-clearfix\">Visite www.winonahealth.org\/mywh. Haga clic en el bot\u00f3n &quot;Inicio de sesi\u00f3n de usuario registrado&quot;. Luego, haga clic en el enlace &quot;\u00bfOlvid\u00f3 su contrase\u00f1a?&quot;. Siga las instrucciones para restablecer su contrase\u00f1a. Si a\u00fan tiene problemas para iniciar sesi\u00f3n, llame. <strong>1.877.621.8014<\/strong> En cualquier momento para solicitar ayuda.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-65830c2a37b1486d6 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color3);--awb-content-color:var(--awb-custom_color_6);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_65830c2a37b1486d6\"><a aria-expanded=\"false\" aria-controls=\"65830c2a37b1486d6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-156466-1\" data-target=\"#65830c2a37b1486d6\" href=\"#65830c2a37b1486d6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">\u00bfQu\u00e9 es Cerner Health?<\/span><\/a><\/h4><\/div><div id=\"65830c2a37b1486d6\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_65830c2a37b1486d6\"><div class=\"panel-body toggle-content fusion-clearfix\">Cerner Health colabora con Winona Health para ofrecer My Winona Health a sus pacientes. Cerner lleva desarrollando historiales m\u00e9dicos electr\u00f3nicos y aplicaciones tecnol\u00f3gicas seguras para organizaciones sanitarias desde 1979.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-83c742ee0cabfa70d fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color3);--awb-content-color:var(--awb-custom_color_6);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_83c742ee0cabfa70d\"><a aria-expanded=\"false\" aria-controls=\"83c742ee0cabfa70d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-156466-1\" data-target=\"#83c742ee0cabfa70d\" href=\"#83c742ee0cabfa70d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">\u00bfCu\u00e1les son algunos de los beneficios de poder acceder a mis registros m\u00e9dicos en l\u00ednea?<\/span><\/a><\/h4><\/div><div id=\"83c742ee0cabfa70d\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_83c742ee0cabfa70d\"><div class=\"panel-body toggle-content fusion-clearfix\">Puede usar My Winona Health para: \u2022 Programar y verificar las fechas de las pr\u00f3ximas citas \u2022 Enviar mensajes a su proveedor o equipo de atenci\u00f3n \u2022 Ver los resultados de laboratorio \u2022 Ver las notas de su visita y su historial m\u00e9dico \u2022 Ver e imprimir sus registros de vacunaci\u00f3n \u2022 Ver sus medicamentos y alergias actuales \u2022 Descargar y ver materiales educativos de sus visitas \u2022 Acceder a la informaci\u00f3n m\u00e9dica de su hijo Si necesita atenci\u00f3n m\u00e9dica mientras viaja, puede acceder a su registro m\u00e9dico para compartir informaci\u00f3n, como medicamentos, registros de vacunaci\u00f3n y alergias, con el proveedor de atenci\u00f3n m\u00e9dica que lo atiende.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":12489,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-156466","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.winonahealth.org\/es\/wp-json\/wp\/v2\/pages\/156466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.winonahealth.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.winonahealth.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.winonahealth.org\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.winonahealth.org\/es\/wp-json\/wp\/v2\/comments?post=156466"}],"version-history":[{"count":3,"href":"https:\/\/www.winonahealth.org\/es\/wp-json\/wp\/v2\/pages\/156466\/revisions"}],"predecessor-version":[{"id":160691,"href":"https:\/\/www.winonahealth.org\/es\/wp-json\/wp\/v2\/pages\/156466\/revisions\/160691"}],"up":[{"embeddable":true,"href":"https:\/\/www.winonahealth.org\/es\/wp-json\/wp\/v2\/pages\/12489"}],"wp:attachment":[{"href":"https:\/\/www.winonahealth.org\/es\/wp-json\/wp\/v2\/media?parent=156466"}],"curies":[{"name":"gracias","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}