Patient and Resident Satisfaction

Patient and Resident Satisfaction

Patient Satisfaction:

How Does Winona Health Measure Up?

Winona Health is dedicated to partnering with patients and their families to provide a quality experience. One of the ways in which we track the patient experience is by regularly surveying our patients about the care they received at our facilities. Winona Health works with Press Ganey and other independent companies to conduct nationally benchmarked, objective patient and resident satisfaction surveys.  Patients are randomly selected who have recently had an experience at Winona Health and mailed a survey to their home address.

Winona Health is dedicated to collaborating with patients and their families in an environment of trust and transparency. We want you to know what our patients think of the care they receive here. We need your input and assistance to help us achieve even higher levels of care. Thank you, in advance, for submitting your feedback on our patient surveys and for seeking care at Winona Health.

HCAHPS Overview

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. HCAHPS (pronounced “H-caps”) is a survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. HCAHPS compares the patient experience of care with hospitals locally, regionally and nationally.

See Winona Health’s HCAHPS report on HospitalCompare.gov.

CGCAHPS Overview

The Centers for Medicare & Medicaid Services (CMS) has confirmed the implementation of CGCAHPS beginning January 2013. The CGCAHPS (Clinical and Group Consumer Assessment of Healthcare Providers and Systems) survey is a standardized, publicly reported survey of patients’ perspectives of care provided by a provider in an office setting. CGCAHPS (pronounced “CG-caps”) is a survey instrument and data collection methodology for measuring patients’ perceptions of their clinic experience. CAHPS compares the patient experience of care with clinics locally, regionally and nationally.

staff member pushing patient in wheelchair
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