Winona Health Recognized for Performance Excellence

The Minnesota Council for Quality announces recipients of 2010 Minnesota Quality Award

The Minnesota Council for Quality recently honored Winona Health as one of two 2010 Quality Award recipients. The Quality Award recognizes Minnesota’s leading organizations that are systematically improving results. The award is based on the Malcolm Baldrige Criteria for Performance Excellence and is the culmination of a rigorous evaluation of an organization’s management system. Evaluation criteria includes leadership, strategic planning, customer-focused processes, measurement systems, workforce processes, and operations.

“The Baldrige framework and the Minnesota Quality Award have helped us continually evaluate our performance from a systemic or holistic perspective,” says Rachelle Schultz, CEO of Winona Health. “We believe that our clinical outcomes are very good, but we found that a framework like Baldrige along with other quality tools help us to improve other aspects of our system – things like our workforce, our leadership, our planning, and our use of data.  Achieving high performance outcomes requires managing the whole system, and this process is the best at helping us to do that.”

The other organization receiving the 2010 Award was Memorial Blood Centers (St. Paul). The organizations were recognized on May 18 in a celebration at the Landmark Center in St. Paul, attended by nearly 350 Minnesota leaders.

Brian Lassiter, president of the Minnesota Council for Quality said, “These organizations have committed leaders, visions for the future, and a sharp focus on their customers and stakeholders. Their efforts are improving productivity, competitiveness, and outcomes of Minnesota organizations.”

There are four award categories – commitment, advancement, achievement and excellence – to honor the appropriate stage of their improvement journey. Winona Health received an achievement award. Since 1991, 116 Minnesota organizations have received recognition.

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