Urgent Care Hours

Clinic first floor, 855 Mankato Avenue Monday-Friday: 7 a.m.- 7 p.m. Saturday-Sunday: 7 a.m.- 4 p.m. Holidays: 7 a.m.-4 p.m.* *Closed Thanksgiving, Christmas Day, New Year’s Day, and Easter

Please bring your insurance card and a list of your current medications. Co-pay is collected at the time of your visit.

Any potentially life-threatening conditions such as severe abdominal pain, chest pain, or significant shortness of breath should be evaluated in the Emergency Department.

In a medical emergency, call 911

Remember: In most cases, the fastest way to get emergency medical assistance is to call 911. When you think something is a medical emergency, it’s best to be safe: Call 911.

Choosing between Emergency Room, Urgent care and Virtual Urgent Care

You’ll never be turned away from the Emergency Department.

By choosing the Emergency Department only when necessary, you help ensure that caregivers in the Emergency Department are available for patients who need immediate, critical care.

Seeing your Primary Care provider is usually the best way to get care, however, we understand that might not work best for you. Below is a guide to help you decide whether an Urgent Care, Virtual Urgent Care or an Emergency visit would be best.

If it’s something you’d typically see your primary care provider for but can’t get an immediate appointment or it’s after hours, Urgent Care is a good option. Bring your insurance card, photo ID, and a list of current medications. Urgent Care works for things like:
  • Sprains, strains or possible broken bones
  • Headaches, stomach aches, sore throats
  • Coughs, ear infections, fever, colds, flu
  • Minor burns, lacerations which may require stitches or animal bites
  • Worker’s compensation injuries

A Virtual Urgent Care visit is a face-to-face visit with a healthcare provider through the use of technology. All that’s needed is a reliable internet connection and a smartphone, tablet or computer that has a web camera and microphone. No programs or apps need to be downloaded. Virtual Urgent Care visits are especially convenient if traveling to the clinic is difficult, or there is a desire to continue social distancing practices for health concerns that don’t require an in person examination. Using Virtual Urgent Care is easy:
  1. Visit the Winona Health website and click on “Virtual Urgent Care,” then, “Enter Waiting Room.”
  2. A nurse will join in to initiate the visit as soon as they are available. They will collect basic information as they would during an in-person visit.
  3. The provider will then join the visit once the nurse has finished, all the while, patients are able to wait from the comfort of their home.
Virtual Urgent Care is a good option if your illness or injury is something you’d normally see your regular healthcare provider for, but you are unable to get an appointment right away or it’s after normal clinic hours. Virtual Urgent Care isn’t a substitute for some urgent care services that do require you to present in person (e.g., burns, fractures, sprains, sore throat). Virtual Urgent Care can be used similarly to Urgent Care for minor illnesses and injuries that do not require a physical exam. If you would normally visit your primary care provider and want to avoid a trip, Virtual Urgent Care might be an option. If you have a Virtual Urgent Care visit, the provider may determine that you need to be seen in person. When using Urgent Care or Virtual Urgent Care, have your photo ID, a list of your current medications and your insurance card with you. Like an in-person Urgent Care visit, a Virtual Urgent Care visit is billed to insurance. Normal co-pays, co-insurances, and deductibles apply as defined by specific plans. If you are asked to present to Urgent Care in person, only one visit is charged.

If an illness or injury seems more critical than something you’d see your primary care doctor for or if you need care in the middle of the night, seek emergency care. If possible, bring a list of current prescriptions and over-the-counter medications you are taking. Emergency Care is for:
  • Complex fractures or bones breaking through the skin
  • Head injuries, or a sudden-onset, severe headache or loss or blurring of vision, stroke symptoms
  • Chest pain, heart attack symptoms, or suspected sudden cardiac arrest (heart stopping)
  • Serious cut or break in the skin, severe bleeding
  • Suspected or possible poisoning
  • Severe intoxication, substance overdose or attempted suicide

Tips for preparing for your clinic appointment

  • Bring all prescription and over-the-counter medications that you’re taking.
  • Bring your insurance or Medicare card in case we need to update your file. This will ensure accurate information for insurance filing.
  • If your insurance requires a co-pay, please have your checkbook or payment with you to take care of this at the time of service.
  • Please alert the registration staff to any changes in your telephone number or emergency contacts in case we would need to follow up with you after your appointment.
  • Write down your list of questions and concerns because you may not remember to ask everything during your appointment. If you have questions prepared in advance, you’re sure to leave with the information you need.
Received great care from the Winona Health Urgent Care during a time in need. I had appendicitis, which I do not recommend, however I do recommend the team in Urgent Care and especially Laura Stussy, CNP, who took great care of me when I needed it the most. Couldn’t of asked for a better visit. These people know what they are doing and will not leave you hanging even if your own appendix decides to fail you.

For added convenience, try our Virtual Urgent Care (video visit). It’s easy! Click the button above to get started.

During the COVID-19 emergency, many insurance companies have expanded coverage to include virtual visits. Winona Health may not participate in your particular healthcare plan and some services may be considered out of network with higher deductibles and/or coinsurance. For those in network, co-pays, deductibles and out of pocket amounts still apply. Your plan may have special requirements or require certification for certain tests and procedures. You may be financially responsible for all or part of the services rendered in our facility. It is your responsibility to check with your insurance for your plan’s requirements and coverage guidelines. If you call your insurance to check benefits and eligibility you may use an office visit code of 99213 with a modifier 95. Please know this is not your final billing code it will vary based on your condition and length of time spent with the provider.

If you prefer to schedule an appointment with a primary care provider, please call one of the departments listed below:

FAQs

Winona Health Urgent Care Clinic is staffed with experienced physicians, physician assistants and nurse practitioners.

Winona Health Urgent care patients are generally treated on a first-come, first-served basis. Every attempt is made to see you as quickly as possible, wait times are based on the number of people seeking care as well as the seriousness of their condition.

If the illness or injury is something you’d normally see your family doctor for, but you are not able to get an appointment right away or it’s after hours, urgent care is the right choice. Bring your insurance card, photo ID and a list of current medications.
  • Colds and flu, including fevers, coughs, sore throats and earaches
  • Sprains, strains and simple fractures
  • Scrapes, cuts and lacerations
  • Minor burns
  • Skin conditions including rashes, poison ivy and insect bites
  • Vomiting and diarrhea
  • Urinary tract infections
  • Back pain
  • Allergic Reactions
  • Headaches
  • Animal bites

Winona Health’s Emergency Department never turns patients away, but keeping our Emergency Department open for true emergencies is important for the patients that need critical care immediately. If the illness or injury seems more critical than something you’d see your primary care doctor for or if you need care in the middle of the night, seek emergency care. In general, please use this as a guide only. This is not intended to be a tool to diagnose injuries or illnesses. When in doubt, call 911.
  • Complex fractures or bones protruding through the skin
  • Head injuries, or a sudden, very severe headache or loss of vision (could be the sign of a stroke)
  • Stomach aches/abdominal pain
  • Chest pain or heart attack symptoms – call 911
  • Serious lacerations, severe bleeding or poisoning
  • Intoxication, overdose or attempted suicide

You will be advised about all follow-up procedures. Please note, Winona Health Urgent Care does not provide medication refills. We encourage you to follow up with your Primary Care Provider. To find a provider, click here.

Our Urgent Care Clinic accepts most health plans, cash, personal checks, and most major credit cards.

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